Privacy Policy for ShopB.Africa

Effective Date: 14 January, 2026

At ShopB.Africa, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, and services (collectively, the “Platform”).

By using ShopB.Africa, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Full name

Email address

Phone number

Delivery address

Payment-related details (processed securely via third-party gateways)

b. Account & Usage Information

Login details

Order history

Wallet transactions

Browsing activity on the Platform

c. Vendor Information

Business name and details

Bank or wallet payout information

Product listings and transaction records

2. How We Use Your Information

We use your information to:

Process orders and payments

Deliver products and services

Manage user and vendor accounts

Provide customer support

Improve platform performance and user experience

Comply with legal and regulatory requirements

Prevent fraud and unauthorized activities

3. Legal Basis for Processing Data

We process personal data based on:

Your consent

Contractual necessity (to fulfill orders and services)

Legal obligations

Legitimate business interests

4. Sharing of Information

We do not sell your personal data.

We may share information with:

Vendors (for order fulfillment)

Logistics and delivery partners

Payment processors and wallet providers

Legal or regulatory authorities when required by law

All third parties are required to protect your data.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

Unauthorized access

Loss or misuse

Alteration or disclosure

However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only for as long as necessary to:

Provide services

Meet legal and regulatory obligations

Resolve disputes and enforce agreements

7. Your Rights

You have the right to:

Access your personal data

Correct inaccurate information

Request deletion of your data

Restrict or object to processing

Withdraw consent at any time

To exercise your rights, contact us using the details below.

8. Cookies & Tracking Technologies

ShopB.Africa uses cookies and similar technologies to:

Improve website functionality

Analyze traffic and usage

Enhance user experience

You can control cookies through your browser settings.

9. Children’s Privacy

ShopB.Africa does not knowingly collect personal data from children under 18 years of age without parental or guardian consent.

10. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the Platform means acceptance of the updated policy.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

ShopB.Africa Data Protection Team

📧 Email: privacy@shopb.africa

📍 Address: [Insert Office Address]